C1 WF The Importance of Good Communication

 

THE IMPORTANCE OF GOOD COMMUNICATION (scroll down for the answers)

In the bustling world of corporate life, communication plays a crucial role in maintaining a __________________(HARMONY) workplace. The following story illustrates the point.

One day, Emily, the project manager, sent out an email to her team, offering _________________(ENCOURAGE) for their ongoing efforts while providing a reminder about the approaching deadline. She also included a polite warning: "Let's ensure we're all aligned to meet our goals."

However, John, one of the developers, was offended by Emily's tone, interpreting it as an __________________(ACCUSE) that his department was behind schedule. In his response, he expressed his _____________________(AWARE) of the deadline and said Emily was unfair to put unnecessary pressure on the team.

Realizing her message must have been ______________(UNDERSTAND), Emily promptly sent an apology to John, __________________(CLEAR) her intention. She explained that her email was meant as a helpful reminder rather than criticism. She suggested a brief meeting to resolve any issues.

During their conversation, Emily emphasized her trust in John's skills and praised the whole team for their work.  With the ________________(AGREE) settled, the team rallied together and delivered the project on time, much to the client's satisfaction. By fostering open dialogue and mutual respect, they transformed what could have been an unpleasant situation into an opportunity for ___________________(GROW) and improved collaboration.

 

 

 

 

"I'm just a soul whose intentions are good.  Oh Lord, please don't let me be misunderstood" sang Eric Burdon of the Animals, at the tender age of 24.

 

 

 

 

 

 

 

Top of FormTHE IMPORTANCE OF GOOD COMMUNICATION

In the bustling world of corporate life, communication plays a crucial role in maintaining a __HARMONIOUS___(HARMONY) workplace. The following story illustrates the point.

One day, Emily, the project manager, sent out an email to her team, offering __ENCOURAGEMENT_____(ENCOURAGE) for their ongoing efforts while providing a reminder about the approaching deadline. She also included a polite warning: "Let's ensure we're all aligned to meet our goals."

However, John, one of the developers, was offended by Emily's tone, interpreting it as an _ACCUSATION_______(ACCUSE) that his department was behind schedule. In his response, he expressed his __AWARENESS_____(AWARE) of the deadline and said Emily was unfair to put unnecessary pressure on the team.

Realizing her message must have been _MISUNDERSTOOD_______(UNDERSTAND), Emily promptly sent an apology to John, __CLARIFYING_____(CLEAR) her intention. She explained that her email was meant as a helpful reminder rather than criticism. She suggested a brief meeting to resolve any issues.

During their conversation, Emily emphasized her trust in John's skills and praised the whole team for their work.  With the _DISAGREEMENT_______(AGREE) settled, the team rallied together and delivered the project on time, much to the client's satisfaction. By fostering open dialogue and mutual respect, they transformed what could have been an unpleasant situation into an opportunity for ___GROWTH________(GROW) and improved collaboration.